dd33 Privacy Policy

Last Updated: January 2026

1. Introduction

dd33 ("we", "us", or "our") operates the online gaming platform accessible at dd33.onl, serving players across Bangladesh. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, create an account, place bets, or otherwise engage with our services.

By accessing or using dd33, you acknowledge that you have read and understood this Privacy Policy. We recommend reviewing this document periodically, as it may be updated to reflect changes in our practices or applicable requirements. If you do not agree with the terms set out in this policy, please discontinue use of our platform.

2. Information We Collect

We collect information in several ways depending on how you interact with our platform. The categories below describe the types of data we process.

Personal Identification Information

• Full name, date of birth (used to verify you are 21 or older), and nationality.
• Email address and mobile phone number for account communication and verification.
• National ID (NID) or passport details for KYC (Know Your Customer) compliance, where required.
• Residential address in Bangladesh, including district and division (e.g., Dhaka, Chittagong, Sylhet).

Financial and Transaction Information

• Deposit and withdrawal records, including the mobile financial service used (bKash, Nagad, Rocket, Upay) or bank transfer details.
• Transaction amounts, timestamps (Bangladesh Standard Time, UTC+6), and reference identifiers.
• Account balance information and bonus or free spin allocations for internal auditing purposes.

Technical and Usage Information

• IP address, browser type, and operating system collected automatically when you access our platform.
• Pages visited, games played, bet history, session duration, and click-stream data for improving user experience.
• Device identifiers and mobile network information when you use dd33 on a smartphone or tablet.

3. How We Use Your Information

dd33 processes your personal data only for clearly defined, lawful purposes. We do not use your information in any manner beyond what is described below.

• To create, manage, and maintain your dd33 player account and verify your identity through our KYC process.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank accounts, ensuring fast and accurate transactions.
• To provide customer support, respond to queries, and resolve disputes in a timely manner.
• To detect, prevent, and investigate fraud, money laundering, underage gambling, and other prohibited activities.
• To personalise your gaming experience — such as recommending cricket betting markets during BPL season or IPL tournaments.
• To send you service notifications, promotional offers, and account security alerts via email or SMS — you may opt out at any time.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases, depending on the activity in question.

• Contractual Necessity — processing required to fulfil our obligations under the account agreement, including payment processing and game access.
• Legitimate Interests — fraud prevention, security monitoring, platform improvement, and responsible gaming enforcement to protect all users.
• Legal Obligation — compliance with applicable requirements including anti-money laundering (AML) rules, KYC verification, and data retention mandates.
• Consent — where you have explicitly agreed to a specific use, such as receiving marketing communications. Consent may be withdrawn at any time.

5. Sharing Your Personal Data

dd33 does not sell, rent, or trade your personal information to third parties. We share data only in the limited circumstances described below, and only with parties bound by confidentiality obligations.

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and others) solely to execute your requested transactions.
• Technology and game platform partners (such as Pragmatic Play, Evolution Gaming, Spribe) who supply game content under contractual data-processing agreements.
• Fraud detection and identity verification services engaged to protect the platform and its users from unlawful activity.
• Relevant authorities when we are legally required to disclose information — for instance, in response to a lawful court order or regulatory request.

All third parties with whom we share personal data are obligated to handle that data securely and exclusively for the specified purpose. We do not permit our data partners to use your information for their own marketing purposes.

6. Cookies and Tracking Technologies

dd33 uses cookies and similar tracking technologies to enhance your experience and keep our platform running smoothly. Cookies are small text files stored on your device. We use three primary categories of cookies.

• Essential Cookies — required for basic platform functionality such as maintaining your login session and remembering your preferred language setting.
• Analytics Cookies — used to understand how players navigate the site, which games are most popular, and where we can improve the experience.
• Preference Cookies — allow the platform to remember your choices such as your language selection (English or Bengali) and display preferences across sessions.

You can control or disable cookies through your browser settings. Please be aware that disabling essential cookies may affect core platform functionality, such as staying logged in to your dd33 account.

7. Payment Data and Financial Security

Financial data is handled with the highest level of care. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a Bangladeshi bank account, your transaction details are transmitted via encrypted channels and processed directly through the relevant payment gateway. dd33 does not store full card numbers or full mobile banking PINs on our servers.

Transaction records are retained for accounting, audit, and fraud-detection purposes for as long as required by our internal retention policy or applicable law, whichever is longer. Only authorised dd33 personnel and designated compliance partners may access financial records.

8. Data Retention

We retain your personal data for as long as your account is active, or as long as is necessary to fulfil the purposes described in this Privacy Policy. After account closure, we retain certain data for a minimum period to comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods may vary depending on the category of data and the applicable obligation. For example, KYC documentation and financial transaction records may be retained for a longer period than general account activity logs. Once the retention period expires, data is securely deleted or anonymised.

9. Your Privacy Rights

As a dd33 user based in Bangladesh, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected].

• Right of Access — you may request a copy of the personal data we hold about you, free of charge, in a commonly used electronic format.
• Right to Rectification — you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure — you may request deletion of your personal data where there is no compelling reason for its continued storage, subject to our legal retention obligations.
• Right to Restrict Processing — you may ask us to suspend processing of your data in certain circumstances, for example while we verify the accuracy of data you have disputed.
• Right to Object — you may object to us processing your data for direct marketing purposes at any time. We will cease such processing promptly upon receiving your objection.

We aim to respond to all privacy-related requests within 30 days. For complex requests, we may extend this period by up to an additional 30 days, in which case we will notify you promptly.

10. Data Security Measures

dd33 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include 256-bit SSL encryption for all data in transit, secure server infrastructure, access controls limiting internal staff access to personal data on a need-to-know basis, and regular security assessments.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you as quickly as practicable and take immediate remedial action.

11. Children's Privacy

dd33 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from anyone under the age of 21. If we discover that personal data has been inadvertently collected from a person under 21, we will delete that data immediately and close any associated account. If you believe a minor has registered on dd33, please contact us at [email protected] without delay.

12. Changes to This Privacy Policy

dd33 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of dd33 after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to check this page regularly, particularly around major events such as Eid, Pohela Boishakh, or BPL season when promotional activities may lead to updates.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which dd33 handles your personal data, our support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays.

Email us at: [email protected]